Refund policy

Refund & Exchange Policy

We want you to be fully satisfied with your purchase. We accept returns, refunds, and exchanges under the guidelines below.

Returns

  • Returns are accepted within 24 hours of purchase.

  • After 24 hours, we unfortunately cannot offer a refund or exchange.

  • Returned items must be unused, in their original condition, and in the original packaging.

  • Gift cards are non-refundable and cannot be returned.

  • A receipt or proof of purchase is required for all returns.

Refunds

Once your return is received and inspected, we will email you to confirm we’ve received it and to let you know whether your refund has been approved.

If approved, your refund will be processed and credited back to your original method of payment. Processing times may vary depending on your bank or credit card company.

Missing or Delayed Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card company—posting times may vary.

  3. Contact your bank—processing delays are common(1-3 days).

If you’ve completed these steps and still have not received your refund, please contact us at gm@thelocalbutchershop.com.

Exchanges

We replace items only if they are defective or damaged.
To request an exchange for the same item, email gm@thelocalbutchershop.com and send your item to:

The Local Butcher Shop
1600 Shattuck Avenue #120
Berkeley, CA 94709

Shipping for Returns

To return your product, mail it to the address above.

  • You are responsible for all return shipping costs.

  • Shipping costs are non-refundable.

  • If a refund is issued, the cost of return shipping may be deducted from the refund amount.

  • Depending on your location, delivery times for exchanged items may vary.

  • For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive returned items.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are not eligible for refunds or returns.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
gm@thelocalbutchershop.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gm@thelocalbutchershop.com and send your item to: 1600 Shattuck Avenue #120, Berkeley, California, US, CA.

Shipping
To return your product, you should mail your product to: 1600 Shattuck Avenue #120, Berkeley, California, US, CA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Holiday Order Cancellation Policy

To help us plan accurately and ensure we bring in the right amount of whole animals for the community, all holiday pre-orders (including Easter, Rosh Hashanah, Thanksgiving, Christmas, Hanukkah, and other seasonal holidays) follow the policy below:

Deposit

  • All holiday pre-orders require a non-refundable $50 deposit at the time of ordering.

Cancellations & Changes

  • Cancellations must be made at least 7 days before the scheduled pickup date.

  • The $50 deposit remains non-refundable for all cancellations, regardless of timing.

  • If the order is canceled within 7 days of pickup, you may still be responsible for the full cost of the reserved item, as these cuts are purchased specifically for your order.

  • Changes to order size or product type may be accommodated up to 7 days before pickup, depending on availability.

Missed Pickups

  • Orders not picked up on the pickup date will be held until the end of the next business day.

  • After that point, the product may be released for sale and the deposit will be forfeited.

Why This Policy Exists

We work with whole animals from small local farms. Every holiday pre-order affects how much we bring in, how we butcher, and how we staff our team. The deposit and deadlines ensure we don’t over-order animals or waste product during our busiest seasons.


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