FAQs and Policies
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How does a Butcher Basket subscription work?
Using our online system you will sign-up, select your Butcher Basket and set-up payment. Butcher Baskets will be available for pick-up over a 2-day period each month. You will select a Sunday/Monday pick up or Monday/Tuesday pick up. A schedule of upcoming pick-up dates is posted on our website and you will receive a reminder email a week in advance of your pick-up date. The sign-up for the current monthly period will close one week in advance of the upcoming pick-up. All Butcher Basket subscriptions are ongoing with automatic monthly billing. Please see below for our policy on postponing or skipping a butcher basket pick-up.
How do I get my Butcher Basket?
At your first pick-up you will receive an insulated basket and a reusable ice pack. We ask that you bring this basket with you each month when you pick-up your share. Butcher Baskets will be available for pick-up at our location during regular business hours on your chosen pick-up window (Sunday/ Monday or Tuesday/ Wednesday). Your monthly share of meat will be frozen and packaged for your freezer.
Is there a cost benefit to the Butcher Basket Program?
Members of the program are purchasing meat at a single price per pound (per animal type) based on the value of whole animals. The average cost is lower than the retail price of many of the cuts available at The Local Butcher Shop. Butcher Basket Program members also receive a 10% Pick-up Day discount on other purchased items when they shop in the store on pick-up days.
What if I prefer not to get a particular cut or type of meat?
In order to meet the high demand for butcher baskets and keep the prices from increasing, we pack each basket according to your choice of size and combination of proteins, and without restrictions or preferences for certain cuts. If you are unfamiliar with a particular cut or are not yet comfortable with cooking it, please ask your butcher about suggestions and cooking tips for those cuts. We are excited to be able to provide culinary guidance to our customers and enable everyone to aspire to eat from nose to tail (though you will never receive noses in your basket). The 10% Pick-up Day discount is offered so that you might add a desired cut (such as a nose) to your pick-up if you’d like!
All baskets include beef, however we offer basket options that allow you to omit either pork, lamb, or both pork and lamb, in your basket. Please keep in mind that the type of butcher basket you choose will determine the price of your subscription.
What if I need to skip a Butcher Basket pick-up?
If you are going on vacation, or for any other reason need to skip a month or more, you may place your account on hold by logging in to your account. You must do this at least 7 days in advance of your next scheduled pick-up to avoid being automatically charged. Your account will not be charged while your delivery is on hold.
What if I miss a Butcher Basket pick-up?
If you miss a Butcher Basket pick-up or are unable to pick up your basket on the scheduled days, please contact us by email (firstname.lastname@example.org) or phone (510-845-6328).
Please adhere to your scheduled pick-up days that you have selected. Doing so enables us to properly plan for and provide the Butcher Basket service for all of the program’s members. Please note, we will only honor the 10% Pick-up Day discount on the scheduled Butcher Basket days. The only exception is for individuals who have contacted us and received a confirmation for a change of pick-up day. This correspondence must occur before the individual’s normal pick-up day.
If you’ve forgotten to pick up a basket that you’ve paid for and your pick-up window has passed, please email us at email@example.com so we can figure out next steps.
What else do I need to know?
We use a web-based software program called Farmigo to help manage The Butcher Basket Program. When you sign up, a secure, online member profile is created for you with your share options and your account activity. You can view and edit your account, credit card info, or password or place a hold by signing in to your account.
We accept payments via credit card or electronic check. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net. Your account will be automatically charged monthly and you will receive an email prior to the charge being made.
When you become a member of our butcher basket program, you will receive communications via email with updates and information pertinent to your subscription, including but not limited to notifications about payments, to remind you of upcoming scheduled pickups, and changes (though rare) to the pickup schedule. Please keep an eye out for these emails!
To cancel your Butcher Basket subscription, please email us at firstname.lastname@example.org. You must cancel your subscription at least 7 days in advance of the upcoming pick-up if you do not want to be charged for that month’s basket.
We do not offer refunds for Butcher Baskets you have already picked up. If you did not plan to pick-up a basket for a particular month, but have already been charged for that month’s pick-up, a refund is available for a $10 service charge. Please contact us to request this refund or if you have any other questions regarding refunds for your basket.
The Local Butcher Shop guarantees the quality and freshness of the meat in your Butcher Basket and we pride ourselves in providing excellent customer service. If for any reason you are not happy, please contact us 510-845-6328 or email@example.com. We are committed to remedying the situation if any product or service is not on par with the quality we pride ourselves on.
Your membership in The Local Butcher Shop Butcher Basket Program reflects your commitment to our shop and the local farmers and ranchers we support.
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